Courtesy tracking information is provided automatically. Please check your junk mail folder before notifying us if you don’t receive it within 24 hours of shipment notification.
The carrier assumes liability for the package and contents once it leaves our warehouse. The buyer should first contact the carrier with any delivery issue.
The recipient assumes liability once a package is delivered. To ensure quality and prevent theft, we recommend: delivering to a secure, cool location; making sure packages are promptly retrieved, opened for inspection, and properly stored; watching tracking updates or requesting delivery notification from the carrier; checking mailbox, mail locker, reception, porch, & neighbors before reporting a missing package; and shipping to an alternative address if problems have arisen in the past.
Please feel free to reach out with questions. We’re committed to helping resolve issues however we can.