Shipping & Returns

Processing

Orders within the U.S. ship by the next business day from the order date (e.g. orders submitted Friday ship by Monday, or if Monday is a holiday, then by Tuesday). We do our best to accommodate requests for faster or delayed processing. For exceptions, we’ll contact the buyer or include a notice in the shopping cart, such as seasonal adjustments, further information required to deliver, or a heat-sensitive order best shipped later to prevent it from sitting in warm facilities over a weekend.

Pickup and Local Orders

Please contact us (pdx@chatsworthgoods.com) for Multnomah and Washington County pickup orders. These orders will be ready by 2pm the next business day after the order is submitted (M-F, except holidays). Once ready, you’ll receive an email notification, and they can be picked up at any day and time during business hours after that. Please have your order number and name available. Orders not picked up within a week may be discarded. Refunds can’t be granted for perished product that was abandoned, but we’ll do our best to notify you if an order appears to have been forgotten or abandoned.

Shipment and Delivery

We ship to the following states: OR, CA, WA, AK, HI, UT, AZ, ID, MT.
For deliveries to other states, please contact us (pdx@chatsworthgoods.com)
Shipping options and delivery times are as follows:
- Free (USPS/UPS): 2-5 business days
- Expedited shipping options: please contact us (pdx@chatsworthgoods.com)

After Shipping

Courtesy tracking information is provided automatically. Please check your junk mail folder before notifying us if you don’t receive it within 24 hours of shipment notification.

The carrier assumes liability for the package and contents once it leaves our warehouse. The buyer should first contact the carrier with any delivery issue.

The recipient assumes liability once a package is delivered.
To ensure quality and prevent theft, we recommend: delivering to a secure, cool location; making sure packages are promptly retrieved, opened for inspection, and properly stored; watching tracking updates or requesting delivery notification from the carrier; checking mailbox, mail locker, reception, porch, & neighbors before reporting a missing package; and shipping to an alternative address if problems have arisen in the past.

Please feel free to reach out with questions. We’re committed to helping resolve issues however we can.

Warm Weather Commitment

We ship year-round with a commitment to keep your order properly cooled and in great shape on arrival, including the use of warm weather packaging as needed. If your order is best shipped after the weekend to avoid holding delays in warm facilities, we will notify you if this would delay the shipment. If you receive something in other than great shape, please let us know, and we’ll help resolve it for you.

Return Policy

Contact us at pdx@chatsworthgoods.com to initiate a return. You may return most new, unopened, non-perishable items within 14 days of delivery for a refund. Return shipping costs will be deducted from your refund. Please allow up to three weeks for returns to: arrive at our warehouse (up to 10 business days) and be processed (1-3 business days) and posted to your account (up to 5 business days).

Handling and Re-stocking Fees

No handling or re-stocking fees are charged.

Cancellation Policy

Cancellation is guaranteed until the order is prepared for shipment. Even after the guaranteed window, we will do our best to cancel any order upon request.

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